Shipping times & rates
Orders ship within 2–4 weeks after payment is received. This is the time before your order leaves us; freight transit and delivery scheduling take additional time.
Powder coating adds 2 weeks before shipment, for a total shipping lead time of 4–6 weeks after payment is received.
Shipping is calculated at checkout based on the order’s weight, delivery address, address type, and whether you need liftgate service or will unload with a forklift. Choose the delivery details that match your location and unloading arrangements.
If we cannot ship within the stated timeframe, we will contact you with an updated estimate and the choice to agree to the delay or cancel the unshipped order for a refund.
Alaska, Hawaii & time-sensitive projects
For delivery to Alaska or Hawaii, contact us for a custom freight quote at 337-418-9001 or sales@sugarkettles.com.
If you have a more immediate timeline, please let us know. We will do our best to meet your schedule and confirm what is possible before you rely on a particular date.
Preparing for freight delivery
Our kettles ship by less-than-truckload (LTL) freight. All orders ship on a pallet.
Private-residence delivery
When you select private-residence delivery, the freight company will contact you to schedule a 4-hour delivery window once your order reaches the destination terminal. Make sure the phone number on your order is one where the carrier can reach you, and arrange for someone to receive and inspect the order during that window.
Forklift or liftgate?
You will need a forklift available to unload the pallet, or you must select liftgate delivery service when ordering.
Liftgate delivery brings the pallet to ground level only. The freight company does not move the kettle to its final location, place it in your landscape, assemble it or set it up. Please arrange the equipment and help needed for moving and installation.
Review access and unloading needs before checkout. If you are unsure which delivery service to choose, contact us before placing your order.
View kettle dimensions and weight spec sheets to help plan handling and installation. Complete packages may weigh more than the kettle alone.
Inspect before accepting delivery
Please inspect your order for damage before accepting it or signing the delivery receipt.
- Check the pallet, packaging and visible parts of your order while the driver is present.
- Photograph any damage and note it specifically on the carrier’s delivery receipt before signing. Keep a copy of the receipt and the packaging.
- Contact Grove Kettles promptly with your order number, photos and delivery receipt so we can help with the next steps. If damage is discovered after delivery, contact us as soon as you find it.
For a damaged, defective or incorrect order, contact us for assistance before arranging a return. We review these issues separately from change-of-mind returns.
A $50 freight-handling fee applies per powder-coated item, in addition to the shipping quote. Local pickup is excluded.
Returns & refunds
We accept return requests made within 30 days of delivery.
For a change-of-mind return, a 15% restocking fee is deducted from the returned merchandise’s purchase price. The customer pays return freight.
Before shipping anything back, contact sales@sugarkettles.com or 337-418-9001 with your order number and the items you wish to return. We will provide return instructions and confirm the return arrangements, applicable deductions and expected refund before you send the order.
Return freight must be arranged to protect the kettle in transit. Please retain the pallet and protective packaging where possible. Once we receive and inspect the returned merchandise, we will process the applicable refund to the original payment method and confirm it with you.
The change-of-mind restocking fee does not apply to a remedy required by applicable law for damaged, defective or incorrectly supplied goods. Please contact us so we can review the issue and arrange an appropriate resolution.
Questions about a charge or refund?
Please contact us with your order number so we can review your concern and work toward a resolution. Keep your order confirmation, delivery receipt and return correspondence for your records.
This policy does not limit any rights you may have under applicable law or your card issuer’s dispute process.